Refunds and cancellation

• Cancel your plan whenever you like from your account’s billing page. No call or email needed.
• You keep your plan and its remaining credits until the end of the month you already paid for. After that you move to the free plan, and your saved work stays in your account.
• We don’t charge cancellation fees.

• Monthly payments are not refunded for partial months once the month has started.
• First payment: if you upgrade and change your mind within 7 days, having used fewer than 20 credits of that plan, email us and we will refund that first payment in full.
• If you were charged after cancelling, or charged twice, we refund it.

• Unused top-up packs can be refunded within 14 days of purchase.
• Once credits from a pack have been used, that pack can’t be refunded.
• Top-up credits don’t expire while your account is open.

If an action finds nothing, or fails, its credits are not charged or are returned to your balance right away. Asking the same question again within its reuse window is free.

If you are a consumer in the EU or the UK, you have a 14-day right to cancel a purchase. By starting to use credits during that period, you agree that the service begins straight away and that the credits you used are not refundable. Nothing in this policy limits rights you have under your local law.

Email support@[your-domain] from the address on your account, with the date of the payment. We reply within 3 business days, and approved refunds go back to the original payment method, usually within 5–10 days.